Customer Experience Assistant

Job Id: 262096

Customer Experience Assistant

Location: Oceanside CA

Schedule: 8:00am-5:00pm Monday – Friday
Pay: $23 – $24 per hour depending on experience
Duration: Temporary approximately 2 months

Job Summary:

As Customer service is the voice and face. The CSA must possess exemplary skills in communication and be able to assist all customers.

Essential Functions:

• Provide exceptional service to customers via phone in-person and online as based upon situational needs.

• Respond to inquiries from the public regarding transit services.

• Providing trip planning assistance to customers.

• processing and completing applications for Senior/Disabled/Medicare reduced fares

• Processing date and maintaining the department’s databases

• performs other duties as assigned

Qualifications:

• Highschool diploma or GED

• Two years of front-line customer service experience in similar environment including retail or call center is required

• General Requirements:

• Must demonstrate reliable attendance and punctuality

• Demonstrate proficiency with computers and computer software programs in Windows

• Makes decisions solves problems resolves conflicts exercises resourcefulness and prioritizes tasks to meet a variety of demands

• Strong verbal and written communication skills required