Bilingual Customer Service Representative

Job Id: 261834

Job Title: Bilingual Customer Service Representative

Location: Chula Vista CA

Duration: Temporary with the potential to be Temporary to Hire (Based on performance and business need)

Pay: $25 – $28 per hour Depending on experience

Schedule: Monday – Friday 10:30am – 6:00pm

Position Summary:

Our client a non-profit organization leading the charge in connecting the San Diego community with quality healthcare is seeking an experienced call center professional to join their team.

Today the call center is the primary point of contact to our 25 clinics throughout San Diego County 400 providers and over 42 programs. It is our goal to provide exceptional customer service in a courteous professional manner demonstrating a high level of commitment to our mission and values. You will be part of a dedicated team that is passionate and motivated to improve the overall health of the communities we serve one call at a time; you will work collaboratively to ensure the department meets performance goals while demonstrating compassion respect empathy and integrity in every call you complete with our patients and customers.

Responsibilities and Essential Functions of the Job:

• Efficiently and actively provides excellent customer service by properly greeting listening assisting and closing each call in a pleasant professional and helpful manner.

• Ownership of solutions and accurately identify the needs of each of our patients

• Assist patients with scheduling appointments rescheduling or cancelling appointments and completion of pre-registration items as necessary following the patient appointment scheduling guidelines.

• Demonstrates knowledge and understanding of San Ysidro Health services and programs.

• Demonstrates ability to multitask be flexible ensure accuracy and meet changing priorities in a fast-paced high call volume and workload environment.

• Ability to maintain composure when confronted with fast-paced and stressful situations

• Adheres to productivity and quality assurance requirements for the department with emphasis in attention to detail to avoid errors.

• Complete required training on policies and procedures including but not limited to: customer service registration of patients phone etiquette and appointment scheduling.

• Adheres to the company and department's attendance and punctuality policies and practices.

Additional Duties and Responsibilities:

• Assists in maintenance of department equipment and supplies.

• Follows established departmental policies and procedures objectives quality assurance program safety environmental and infection control standards.

• Enhances professional growth and development through participation in educational programs current literature in-service meetings and workshops.

• Attends meetings as required and participates on committees as directed.

Job Requirements:

Experience Required (Minimum level of experience):

• Bilingual English Spanish

• Required Experience: 1 year of healthcare experience or 1 year in a call center healthcare front desk receptionist administrative assistant in a healthcare setting.

Education Required (Minimum level of education): High School Diploma or GED equivalent.

Certifications/Licenses Required: Preferred: Relevant medical certification or licensure.