Customer Service Rep– Call Center (Part-Time)

Job Id: 263434

Customer Service Representative – Call Center (Part-Time)

Location: Onsite in San Diego CA (92154)

Schedule: Part-Time 29 hours per week

Shifts: 11:30am–5:30pm or 12:00pm–6:00pm

Training: The first 2 weeks of work will be paid training Monday – Friday 8:00am – 6:00pm. Full attendance each day is required.

Pay: $21.75 per hour

Duration: Temporary with the potential to extend (based on performance and business need).

Are you a reliable customer service professional looking for a stable opportunity with room to grow? We’re hiring a Customer Service Representative to join a busy call center environment in San Diego. This role is ideal for someone who thrives in a fast-paced setting enjoys helping customers and wants to build long-term career potential.

(Must pass a pre-employment credit check)

What You’ll Do

• Handle a high volume of incoming calls providing prompt and courteous support.

• Educate customers about services payment options and promotional offers.

• Manage account inquiries related to toll payments FasTrak transponder accounts and express lane usage.

• Assist customers in resolving overdue balances and prepare collection notices.

• Maintain accurate account records using Customer Relationship Management (CRM) software.

• Process payments (credit card and cash) and perform accurate data entry.

• Assemble welcome kits account materials and test transponders.

Requirements

• Must pass a pre-employment credit check (periodic checks required).

• High school diploma or equivalent required.

• Minimum 2 years of recent customer service experience.

• Call center experience strongly preferred (inbound and outbound).

• Excellent attendance and reliability

• Ability to handle high call volumes and diffuse challenging customer situations.

• Strong communication skills both verbal and written (Spanish language skills a plus).

• Proficient in Microsoft Office Suite; experience with CRM or call center software desirable.

• Strong attention to detail and ability to perform mathematical calculations.

• Must pass a pre-employment background check (periodic checks required).

Why You’ll Love This Role

• $21.75 per hour with weekly pay

• Temporary-to-hire opportunity with long-term career potential

• Build your skills in a professional call center environment