Job Id: 258145
– Answer help desk phone calls
– Route help desk tickets to appropriate technicians
– Provide on the spot troubleshooting as time allows
– Provide local support for the following systems installation upgrades troubleshooting:
PC and or Laptop Hardware and Software or Network Peripherals and Printers Telephone System
-Maintain loaner laptops and projectors
-Manage PC and or Network Inventory
What does a typical day look like? (daily tasks) Answer help desk phone calls
Route help desk tickets to appropriate technicians or support groups
Provide on the spot troubleshooting as time allows
Provide support through online chat system
Provide walk up support
Provide local support for the following systems (installation upgrades troubleshooting)
Preferred background/prior work experience? 1-2 years’ experience.
Priority soft skills Higher than average personable skills as the user will be internally customer facing.
IS Helpdesk support on rotating basis with some after-hours coverage
Skillset Matrix Manager Notes
Technology Requirements (I.E Programs systems etc.) Win 10 and 11 Office365 Dell computers Apple iPhones and iPads PC troubleshooting. Active Directory Exchange