Human Resources Customer Support

Website ManpowerWest Manpower San Diego

Jobs in San Diego and surroundings areas

Job Id: 237078

Job Title: Human Resources Customer Support

Location: San Diego CA 92121 onsite
Schedule: Monday – Friday Business Hours

Duration: Temporary to Hire (Based on performance and business need)
Pay: $18.84 per/hour

Position Summary:
This position will work in a Shared Services and Contact Center environment; this position is responsible for supporting the Human Resources team by coordinating and scheduling full-time candidate interviews.

Responsibilities:


• Support Human Resources Team by coordinating and scheduling candidate interviews for Full Time positions. This includes in-person interviews and the coordination of travel arrangements when needed.
• Communicate with Recruiters Hiring Managers and Candidates for alignment of schedules
• Provide a high level of customer service and professionalism to the Candidates Recruiters and Hiring Managers involved in the interview process
• Manage and track the scheduling process in our applicant tracking system
• Communicate important interview information leading up to and on the day of the interview
• Maintain consistent communication with candidates interview teams recruiters hiring managers and other necessary groups
• Assist Scheduling team with coordinating onsite interviews during high volume periods
• Perform administrative duties as required to support the Human Resources team
• Must have the ability to remain focused professional tactful and discrete when handling sensitive and/or confidential information
• Communicates effectively in both oral and written form
• Possesses strong problem-solving skills
• Confident at troubleshooting
• Actively looks for process improvements
• Strong interpersonal and customer service skills
• Exhibits patience and empathy
• Ability to warmly greet in-bound calls
• Ability to put oneself in a customer’s shoes and advocate when necessary
• Ability to multi-task prioritize and manage time effectively
• Ability to follow strict policy guidelines and recognize situations requiring escalation
• Ability to work in fast-paced environment
• Possesses strong PC skills and has general knowledge of tools such as Microsoft Office Suite products: Excel Word PowerPoint Sharepoint etc.

Qualifications:

• Intermediate knowledge of Microsoft Outlook
• Excellent verbal and written communication skills

•Bachelor’s Degree strongly preferred
• Ability to manage multiple priorities while meeting Service Level Agreement (SLA) deadlines

• 1-4 years of experience


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