Customer Support at Training

Job Id: 263246

Patient Care Specialist – Training & Customer Support (Contract)

Location: Remote
Schedule: Monday–Friday | 7:30 AM – 4:00 PM PST

Pay: $27.00 – $33.00 per hour depending on experience
Duration: Through mid-June (potential to extend)

About the Role

We are seeking a Patient Care Specialist to support daily operations within a patient support and training program. In this role you will provide education coordination and customer support to patients using a connected medical device platform. This position blends patient services customer support training coordination and operational support in a fast-paced remote environment.

The ideal candidate is empathetic highly organized comfortable with technology and passionate about delivering excellent patient experiences.

What You’ll Do

• Support daily operations of the Patient Care team
• Manage inbound and outbound phone and email communication with patients and internal teams
• Assist patients with questions related to product training device functionality and ongoing use
• Track manage and update patient training requests from intake through completion
• Triage and route customer inquiries to ensure timely and accurate resolution
• Deliver high-quality customer service while meeting key performance metrics
• Ensure strict adherence to compliance regulatory and quality standards
• Document all customer interactions accurately in patient records
• Use active listening and problem-solving skills to identify and address patient needs

Training & Program Support

• Manage daily flow of training-related communications and requests
• Follow up with training staff to obtain status updates as needed
• Maintain accurate training staff rosters and records
• Support interviewing onboarding and hiring processes for new training staff
• Assist with weekly payroll processing for training staff
• Prepare and distribute monthly program metrics and reports using Excel
• Coordinate and support email campaigns
• Host or support customer-facing webinars and virtual training sessions (preferred)
• Adapt responsibilities as program needs evolve

Required Qualifications 

• 2+ years of experience in customer service call center patient services or healthcare support
• Excellent written and verbal communication skills
• Comfortable learning and using new technologies and systems

Preferred Qualifications

• Experience hosting online classes webinars or virtual trainings
• Experienced in medical device training especially with continuos glucose monitors. 
• Case management or patient coordination experience
• Experience supporting patients in a medical device healthcare or regulated environment
• Strong Excel skills for reporting and metrics tracking

Education

• College degree preferred

Work Environment & Equipment

• Fully remote position
• Standard laptop and equipment provided
• No travel required