Customer Service Representative

Website ManpowerWest Manpower San Diego

Jobs in San Diego and surroundings areas

Job Id: 236567

Job Title: Customer Service Representative

Location: San Diego CA 92126 (onsite)
Schedule: Monday – Friday 8:00am – 4:30pm
Duration: Temporary to Hire (Based on performance and business need)
Pay: $19 – $23 per/hour

Position Summary:

Manpower is assisting a client searching for a candidate for their Customer Success Representative team. If you excel in a dynamic fast-paced environment and would like to be part of a leading organization long term we would like to hear from you!

Responsibilities:

  • This position is responsible for retaining customers while delivering superior customer service.

  • Manages customer retention through incoming and outgoing calls. 

  • Works with the outside sales team to support customer needs throughout sales and fulfillment processes.

  • Upsells and cross sells across product lines. 

  • Resolve inquiries accurately efficiently and in a timely manner in order to best represent the company and exceed customer expectations. 

  • Documents all account interactions within the CRM systems.

  • Communicates with other departments to ensure account order timelines customer inquiries and overall satisfaction exceeds expectations. 

  • Participates in quarterly sales initiatives to maintain KPIs.

  • Communicates effectively with the outside sales team to keep them apprised of all interactions with their accounts. 

  • Supports new product launches by collecting feedback from customers. 

  • Provides feedback to business development on additional products that may be beneficial to add to the digital product suite. 

  • Develops and evolves existing processes to improve the digital onboarding process and general purchasing procedures. 

 

Qualifications:

  • Excellent interpersonal skills. Able to communicate with ease with all levels of staff management and customers. 

  • Outgoing friendly enthusiastic professional self-motivated and positive. 

  • Experience interacting with customers 1 plus years preferred. 

  • Fast learner with technical aptitude and high attention to detail. 

  • Able to multi-task effectively and efficiently. 

  • Able to meet tight deadlines in a fast-paced team environment. 

  • Ability to prioritize stay organized and focused. 

  • Can deliver a customer focused service to internal and external customers. 

  • Able to work collaboratively on a team but can also work autonomously. 

  • Empowers management through email live chat and phone by answering sales and tech related questions.

  • Ability to work under pressure & demonstrate a can do attitude. 

  • Bachelor’s degree from an accredited four-year college or university preferred. 

  • Strong written and verbal communication skills face to face and over the phone. 

  • Experience with online e-commerce platforms preferred. 

  • Delivery and solution focused attitude. 

  • Technical aptitude and analytical propensity. 

  • Experience working with CRMs (Salesforce) and ERPs preferred. 

  • Knowledge of cGMP regulations preferred.

 


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