Call Center / Customer Service

Website ManpowerWest Manpower San Diego

Jobs in San Diego and surroundings areas

Job Id: 237828

Job Title: Call Center / Customer Service

Location: Kearny Mesa

Schedule: 7am-7pm – including weekends

Duration: Temp to hire

Pay: 16.00/hr

 

This is a Call Center/Customer Service role that will support the local San Diego County.

Schedule: 7am-7pm – including weekends

Must be local San Diego candidates

Temp to Hire opportunity

Support COVID-19 Response for public inquiries regarding prevention vaccination testing and treatment.
• Navigate multiple sources of information and provide most up-to-date information with confidence.
• Ability to support call needs with changing information and updates as community needs evolve over time.
• Performs in-depth screening for community programs for the purpose of educating navigating and connecting clients with needed services.
• Using needs assessment identifies programs to assist the client based on the social determinants of health.
• Actively listens to clients to develop a strategy that identifies solutions to barriers to access.
• Identifies and accurately refers clients to appropriate community resources which may address the clients’ additional health and social needs.
• Accurately documents all client interactions and unmet needs in the company systems to assist in the identification of gaps in services that can be addressed.
• Facilitates client access to community resources and agencies.
• Identifies and assists with barriers to care and monitor client progress.
• Uses active listening and conversational intent in all interactions to provide high-quality confidential connections to resources and services for all company clients.
• Ensures successful service delivery by continuously monitoring and improving personal productivity quality measurements client satisfaction surveys and efficiency.
• Manages follow-up conversations with clients to identify needs for advocacy further services and feedback regarding services received.

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