Website ManpowerWest Manpower San Diego
Jobs in San Diego and surroundings areas
Job Id: 264030
Customer Service Representative
Pay: $28.00 to $32.00 per hour
Schedule: Monday to Friday 7:00 AM to 3:30 PM
Duration: Approximately 3 months
We are seeking a detail oriented and customer focused Customer Service Representative to support order management customer inquiries and cross functional communication in a fast paced manufacturing environment. This is an excellent opportunity for someone with strong customer service experience ERP knowledge and the ability to manage multiple priorities.
Key Responsibilities
• Acknowledge and resolve customer complaints in a professional and timely manner
• Resolve product or service issues by identifying the cause determining solutions and following through to ensure resolution
• Enter customer orders and quotes into the ERP system accurately
• Review and reconcile electronic orders
• Manage customer backorders and lead time inquiries by collaborating with Planning and Manufacturing teams to provide accurate shipping dates
• Resolve pricing discrepancies identified at the time of order entry
• Respond to customer inquiries via phone and email
• Partner cross functionally with departments including Transportation & Distribution Product Management Engineering Technical Support Sales Planning Finance and Shipping & Receiving to resolve customer concerns and provide exceptional service
Qualifications
• High school diploma required; Bachelor’s degree preferred
• Minimum 3 years of customer service experience required
• Proficiency with Microsoft Office Suite
• Experience with ERP and order management systems
• Knowledge of electronic ordering systems including web and EDI platforms
• Strong communication and interpersonal skills
• Ability to multitask and adapt to shifting priorities in a fast paced environment
• Comfortable communicating with a variety of internal and external customers
• Team player with the ability to collaborate across departments to deliver excellent customer service
What We’re Looking For
We are looking for someone who is customer focused organized adaptable and motivated to contribute to a collaborative team environment while delivering outstanding service and support.