Customer Service Rep

Website ManpowerWest Manpower San Diego

Jobs in San Diego and surroundings areas

Job Id: 257536

Job Description

  • Ability to handle a high call volume while simultaneously utilizing systems to retrieve information and enter incoming orders.

  • Utilize expertise in Cobra and PUMA product knowledge while communicating with golf professionals sales associates and consumers.

  • Strong verbal communication skills with ability to identify core issues and provide appropriate solutions.

  • Drives business through upselling/cross selling other products to wholesale and consumers.

  • Ensures timely execution of order entry and consumer emails via Freshdesk.

  • Learn and work within established policies and procedures with sound judgment.

  • Make recommendation and cross-sell over the phone using product availability information.

  • Composed and enthusiastic phone voice with good articulation.

  • Daily order entry of Puma Golf and Cobra stock/custom golf clubs.

  • Primary communication will be executed via email with Sales Reps and Accounts.

  • Order entry turn around time of less then 24 is required.

  • Extensive follow up communication will be required on order entry updates invoice questions and/or product launch details.

  • Excellent verbal skills.

 

Qualifications

  • Golf Club/Product knowledge is Required

  • Golf Retail experience along with club fitting experience is helpful

  • Prior Customer Service experience in a call-center environment (preferably Golf Company).

  • Excellent typing and computer skills (MS Office required). Lotus Notes helpful.

  • Possess a courteous and professional phone manner.

  • Energy for work and passion for the brands and the game of golf.

  • Must be self-motivated and a team player.

  • Ability to multi-task and be organized.

  • College degree preferred

  • Must pass criminal background check

 

Job duration: 6 months with potential to extend

Schedule: Flexible in work schedule in a call center that operated from 6:00am-4:00pm.(Hours subject to change based on business needs and seasonality)

Pay rate: $20

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